※ We recommend the activation date to be 1-2 days before the departure. If you would like to change it, please contact us at least 3 days in advance.

The activation process will be scheduled on the designated date (AEST). Request for a specific activation time is unavailable and the validity period starts from the day after the activation. 

Should you need any further assistance, please contact us via LINE@ or Facebook.

LINE ID:  @jasonstrip   ->Click here to add LINE friend<-

Facebook:  https://goo.gl/p8GFYv

How to set up your Optus eSIM

※Please make sure you have internet access.

※Since you can only download the eSIM once, please ensure it is the phone you intend to use.

1. Download the My Optus app (please proceed to step 2 once installed, don’t open the app yet)

https://app.optus.com.au/download?tags=MOAOCAQR

1. You’ll receive numerous emails from Optus on the date of activation. Search for an email titled Welcome to your eSIM setup. Follow these steps to get started, which contains a link to download your eSIM. 

Tap “Activate my eSIM now.” (Make sure you’ve downloaded the My Optus app first.)

1. Tap Skip 

1. Enter your Date of birth and tap Continue

1. Tap Download eSIM and tap Confirm

1. Tap Continue to install cellular plan

1. Tap Add Cellular Plan

1. Choose a label or customize one for your eSIM and tap Continue

1. Choose the preferred default line and tap Continue 

1. Choose the preferred line to use with iMessage & Facetime and tap Continue

1. Choose your Optus eSIM plan as your default line for Cellular Data and do not turn on “Allow Cellular Data Switching” to prevent roaming charges on your other line. And tap Continue

1. The eSIM setup is completed. Restart your device or switch airplane mode on and off to activate your service

※You’ll be connected within 15 mins to 4 hours once completed.

1. Go to Settings>Cellular> Cellular Plans

Ensure your Optus eSIM is ON and other line is OFF (to prevent charges on your other line when you’re in Australia).

How to check your number and balance

How to check your number: Available after activation. Text 1 to number 9999 via SMS.

How to check your balance: Text the word BAL to 9999 via SMS, and you’ll receive an SMS with all the details.

How to call international number: +Country code-local number, delete the first 0

Troubleshooting

※You might experience signal disruption in airport due to technical safety reasons.

If you’re having trouble connecting to the internet, please follow the steps below: 

Make sure you’ve chosen Optus eSIM as data plan line

1. Go to Settings.
2. Tap either Cellular or Mobile Data.
3. Tap Cellular Data
4. Tap the Optus eSIM number

Go to Settings>Cellular> Cellular Plans

Select your Optus eSIM and ensure that “Turn on this line” is on

Remove the configuration profile.

Go to Settings > General > Profiles or Profiles & Device Management, then tap the app’s configuration profile. Then tap Delete Profile.

If you don’t see this option in Settings, then no device management profiles are installed on your device.

Reset your Network Settings.

• Open the Settings app

• Tap General

• Scroll down to Reset

• Tap Reset

• Tap Reset Network Settings

How to remove an eSIM you no longer need?

※Please be aware that you cannot reinstall the eSIM once it has been removed.

You can remove an eSIM profile via the settings on your phone. 

• Go to Settings.

• Tap either Cellular or Mobile Data.

• Tap the plan you want to erase.

• Tap Remove Cellular Plan.

Anything else we could help with?

LINE ID:  @jasonstrip   ->Click here to add LINE friend<-

Facebook:  https://goo.gl/p8GFYv

Email: service@jasonstrip.com.tw

Service Hours 09:00 -18:00 (GMT+8)